Refund policy
Returns
Because many of our products are personalized and made specifically for you, all custom and personalized items are final sale once the final proof or mockup has been approved and production has begun. These items cannot be returned or exchanged due to a change of mind, incorrect size selection, or personalization details approved by the customer.
Please carefully review all names, dates, sizes, colors, spelling, wording, and personalization details before approving your final proof or mockup. An error that was visible in an approved proof or mockup is not considered a production error.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from the approved design due to a possible production error, please contact us within 7 days of delivery. Include your order number, clear photos of the item, and a description of the issue so we can review your request.
Each request is reviewed individually by Pink Bee Press. Submitting a request does not automatically guarantee a refund, replacement, or exchange.
If, after review, Pink Bee Press determines that the issue was caused by a production error, defect, or another problem for which we are responsible, we will determine the appropriate resolution. Depending on the circumstances, this may include correcting or replacing the item or issuing a refund.
Non-Personalized Items
Eligible non-personalized items may be returned within 14 days of delivery. Items must be unused and in their original condition.
Please contact Pink Bee Press before returning any item. Returns must be reviewed and authorized before they are sent back.
Unless the return is due to an error by Pink Bee Press, return shipping costs are the customer's responsibility.
Cancellations & Changes
Orders cannot be canceled or refunded once production has started or once special materials have been purchased specifically for the order.
Changes requested after a design or mockup has been approved may result in additional charges and may affect the production timeline.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer's bank or payment provider.